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FAQ’s

What is Elka?

We are a UK based Technology Company focused on providing the world’s best personal transportation products and services designed to get you from A to B, completely hassle-free.

What’s so special about the Model-T?

The Model-T is the world’s first Electric Scooter with a Removable Battery. We’ve done this to provide you with unlimited riding distance via easy battery swapping technology. We’ve also packed in a number of additional features  such as anti-puncture tires, cruise control and regenerative braking technology.

How does delivery work?

We provide free next day delivery on all orders placed before 12pm. You will receive a tracking number after you have placed your order that can be used to see where your order is in transit. For security purposes, the package will need to be signed for; you can select a pick-up point nearby if you are not going to be in.

How fast can I go?

The Model-T has 3 speed settings with a top speed of 25 km/h. Please note: speed varies depending on the weight of the rider.

How long can I ride for?

Depending on your speed and weight, you can travel between 10 – 20km on a single battery charge. However, the Model-T has a swappable battery function meaning you can carry multiple batteries, providing the potential for unlimited riding distance.

Is the Model-T waterproof?

The design is IP54 water resistant, meaning it will not be damaged by rain. However we recommend storing the scooter indoors and avoiding large bodies of water while travelling.

How long does the battery take to charge?

The Model-T swappable 6.4aH batteries take 4 hours to charge from empty.

What happens if my scooter is faulty?

The Model-T comes with 12-month factory warranty which means if anything goes wrong; we’ve got you covered. Please note: this does not cover any damage caused by the Rider.

You can download our Repairs App where our mechanics will help you on-demand with any repairs related enquiries. The app is available on Google Play and iOS.

Is the Model-T Electric Scooter legal on UK roads?

Under the 1835 Highway Act, police have the right to stop you and fine you for using an electric  scooter on public land. This law is in review and due to be changed in the UK’s future of mobility package (2020). After conversations with police officers, we find that if you ride sensibly, wear a helmet and pay respect to other road users, generally you will not have any issues. However, the Model T, like all other Electric Scooters, is illegal to ride on public land. We want to make you aware of this prior to purchase – we remind you that you are solely responsible for your riding decisions.

What is your returns policy?

We are fully confident that you will be delighted with your Model-T electric scooter. However, if you decide that it’s not for you, we will gladly offer you a 14-day money back guarantee.

Please note, it must be returned in the exact same condition as you received it without any cosmetic or mechanical defects. Once we have received your returned Model-T and checked it, you should receive your refund within 3 working days  Please note: We only provide refunds on postage and packaging if you ordered via PayPal.

Please note, it must be returned in the exact same condition as you received it without any cosmetic or mechanical defects. Once we have received your returned Model-T and checked it, you should receive your refund within 3 working days  Please note: We only provide refunds on postage and packaging if you ordered via PayPal.

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