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FAQ’s

How does delivery work?

Delivery is free and usually takes around 3 working days. You will receive a tracking number after you have placed your order that you can use see where your order is in transit. Further, you will be able to select a pick-up point nearby if you are not going to be in.

How fast can I go?

The Elka Electric Scooter has 3 speed settings, allowing you to cruise at anywhere up to 25kmph. Please note that speed varies according with the weight of the rider. Be aware of pedestrians and other road users at all times.

How long can I ride for?

Depending on your speed and your weight, you can travel distances anywhere up to 24km.

What is the difference between the Elka Electric Scooter and the Xiaomi M365?

This is a great question and one we receive often. We have based the design of the Elka Electric Scooter on the Xiaomi m365 for ease of repairs as there are many thousands of sellers online providing spare parts for the m365. However, when designing the Elka Electric Scooter we opted for a 300W motor for a powerful acceleration and ease of getting up hills.

Is the Elka Electric Scooter waterproof?

The design is water resistant and will not be damaged by rain. However we recommend storing the scooter indoors and avoiding large bodies of water while travelling.

How long does the battery take to charge?

At the heart of The Elka Electric Scooter is a Tesla-grade lithium battery. This takes 4 hours to charge and can last for up to 24km on a single charge.

What happens if my scooter is faulty?

At Elka we focus on quality above all else. Product faults are covered by warranty – if you are unhappy with your scooter, get in touch and we’ll arrange a refund, provided the product isn’t damaged.

Is the scooter safe?

We thoroughly believe in the integrity of our products and the Elka Electric Scooter is safe for use. However, we encourage you to wear a helmet and be aware of your speed and road conditions at all times.

Who can use the scooter?

Anybody can use our scooter comfortably and easily. However, due to the rapid acceleration and speeds of up to 28kmph we strongly advise that under 16s use the scooter under adult supervision.

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